Privacy policy.
1. INTRODUCTION
This privacy notice provides you with details of how we collect and process your personal data through your use of our site https://katrinacourtcoaching.com / https://thewingmama.com, including any information you may provide through our site when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.
Katrina Court Coaching is the data controller responsible for your personal data. Our contact details are:
Full name of legal entity: Katrina Court Coaching
Email address: hello@katrinacourtcoaching.com
Registered address: 12 Cumberland Drive, Esher, Surrey, KT10 0BB
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk. If you have a complaint, please do contact us first so that we can try to resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at hello@katrinacourtcoaching.com.
2.WHAT DATA DO WE COLLECT ABOUT YOU
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process certain types of personal data about you as follows:
Identity Data may include your first name, maiden name, last name, username, title, date of birth and gender.
Contact Data may include your billing address, delivery address, email address and telephone numbers.
Financial Data may include your bank account and payment card details.
Transaction Data may include details about payments between us and other details of purchases made by you.
Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
Profile Data may includeyour username and password, purchases or orders, your interests, preferences, feedback and survey responses.
Usage Data may include information about how you use our website, products and services.
Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.
We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.
Special Category Data
During the course of providing coaching services, you may choose to share information with us that is considered special category personal data under data protection law. This may include, for example, information relating to your physical or mental health and wellbeing.
We do not routinely ask you to provide special category personal data unless it is relevant to the coaching relationship, and you are not required to disclose information that you do not wish to share.
If you choose to share health or wellbeing information during coaching, we process this information only with your explicit consent and solely for the purpose of supporting our coaching work together. Our lawful basis for processing this information is consent (UK GDPR Art. 6(1)(a)), and our special-category condition is explicit consent (UK GDPR Art. 9(2)(a)).
Where special category personal data is shared as part of the coaching relationship, it will be treated confidentially and handled securely in accordance with this Privacy Policy.
We do not intentionally collect information about criminal convictions and offences unless there is a specific and lawful reason for doing so.
3.HOW WE COLLECT YOUR PERSONAL DATA
We collect data about you through a variety of different methods including:
Direct Interactions:
You may provide personal data to us directly when you:
contact us by email, telephone, WhatsApp, social media or through our website;
enquire about or purchase one of our services;
book a call, coaching session, workshop or other service;
complete a client information form, coaching agreement, questionnaire or other form;
take part in coaching sessions or communicate with us during the coaching relationship;
subscribe to our newsletter or request resources or other communications;
make a payment;
provide feedback or a testimonial; or
otherwise communicate with us.
Automated technologies or interactions:
As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. Please see our Cookie Policy for further details.
Third parties and service providers:
We may receive personal data about you from third parties and service providers that we use to operate our business. These may include providers used for:
appointment scheduling;
video conferencing and online coaching;
payment processing and banking, where applicable;
email communications and marketing;
website hosting and analytics; and
administrative and business-management services.
4.HOW WE USE YOUR PERSONAL DATA
We will only use your personal data where we have a lawful basis to do so. The most common circumstances in which we use your personal data are:
where we need to perform the contract between us;
where it is necessary for our legitimate interests, or those of a third party, and your interests and fundamental rights do not override those interests;
where you have given us consent; or
where we need to comply with a legal or regulatory obligation.
Where we process special category personal data, we will also identify an appropriate condition for processing that information, as explained in Section 2 above.
Purposes for processing your personal data
We may use your personal data to:
respond to enquiries about our services;
establish and administer our relationship with you as a client;
provide and manage coaching services, including arranging and delivering coaching sessions and providing between-session support;
maintain appropriate coaching and administrative records;
manage appointments and communicate with you about your sessions or services;
process payments, issue invoices and maintain appropriate financial and transaction records;
manage our relationship with you, including responding to questions, requests or feedback;
provide resources, products or other services you have requested;
administer and protect our business and websites, including troubleshooting, data analysis, system maintenance, security and technical support;
analyse the use of our websites and services in order to improve them;
comply with our legal, regulatory, professional, accounting and reporting obligations;
send you marketing communications where we are permitted to do so;
promote our services through social media and other advertising platforms and understand the effectiveness of our advertising.
Marketing communications
You will receive marketing communications from us where you have consented to receive them or where we are otherwise permitted by law to send them.
You can opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us at hello@katrinacourtcoaching.com.
Where you opt out of receiving marketing communications, this will not affect personal data processed in connection with a service you have purchased, the coaching relationship or another transaction with us.
Change of purpose
We will only use your personal data for the purposes for which it was collected unless we reasonably consider that we need to use it for another compatible purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
5.DISCLOSURES OF YOUR PERSONAL DATA
We may share your personal data with trusted third parties where this is necessary to operate our business, provide our services, process payments, communicate with you or comply with our legal and professional obligations.
These may include:
website and technology providers, including Squarespace;
email, communication and business service providers, including Google Workspace;
video conferencing and online coaching providers, including Zoom and Microsoft Teams;
appointment scheduling providers, including Calendly;
email marketing providers, including Kit;
payment and banking providers, including Stripe and Starling Bank;
social media and advertising platforms, including Meta (Facebook and Instagram);
professional advisers, including accountants, lawyers, insurers and other professional consultants;
HM Revenue & Customs, regulators, professional bodies and other authorities where we are required or permitted to share information with them; and
third parties to whom we may sell, transfer or merge parts of our business or assets.
We require third parties that process personal data on our behalf to respect the security and confidentiality of your personal data and to process it in accordance with applicable data protection law.
We only share personal data that is reasonably necessary for the relevant purpose and do not permit third-party service providers acting on our behalf to use your personal data for their own purposes unless they have an independent lawful basis for doing so.
6.INTERNATIONAL TRANSFERS
Some of the third-party service providers we use are based outside the United Kingdom or may process personal data in countries outside the United Kingdom.
Where your personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place in accordance with applicable UK data protection law.
These safeguards may include:
transferring personal data to a country that has been recognised by the UK as providing an adequate level of protection for personal data; or
using appropriate contractual safeguards or other transfer mechanisms recognised under UK data protection law.
Where required, we will also take appropriate steps to assess whether additional safeguards are necessary to protect your personal data.
Please contact us at hello@katrinacourtcoaching.com if you would like further information about the safeguards used when your personal data is transferred outside the UK.
7.DATA SECURITY
We have put in place appropriate technical and organisational security measures designed to prevent your personal data from being accidentally lost, used, accessed, altered or disclosed without authorisation.
We limit access to your personal data to employees, agents, contractors and third-party service providers who have a legitimate business need to access it. Where they process personal data on our behalf, they are required to handle it securely and in accordance with applicable data protection law.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator where we are legally required to do so.
8.DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Where you are a coaching client, we will retain your confidential coaching records securely for six years after the coaching relationship ends, after which they will be securely deleted.
9.YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at hello@katrinacourtcoacing.com